Return Policy
At OutletStore.co.uk, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you have the right to return it within 7 days of the delivery date for a refund or exchange, subject to the terms below.
How to Return an Item
- Notify Us – Contact our customer support team at info@outletstore.co.uk within 7 days of receiving your order to request a return. Please include your order number and reason for return.
- Pack the Item Securely – The product must be returned in its original packaging, unused, and in the same condition you received it.
- Return Shipping – Customers are responsible for return shipping costs unless the item is damaged, faulty, or incorrect. We recommend using a tracked service to ensure the safe return of your item.
- Inspection & Refund – Once we receive your return, we will inspect it and process a refund within 5-7 working days. Refunds will be issued to the original payment method.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, drinks)
- Personal care & hygiene products (e.g., cosmetics, undergarments)
- Items marked as "Clearance" or "Non-Returnable"
- Any item that has been used, damaged, or is missing parts
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost to you.
Refund Processing Time
- Once approved, refunds will be processed within 5-7 working days.
- Depending on your payment provider, funds may take 3-5 additional working days to appear in your account.
Contact Us
For any return-related questions, please reach out to our team at:
📧 Email: info@outletstore.co.uk
📞 Phone: 0330 043 0677
We’re here to help and ensure you have a hassle-free shopping experience!